The Faucet of Knowledge

Hosting Sales and Support Training

Day 7

Button Text

Define SEO

  • Search engine optimization is the process of marketing your business online so that you are found on popular search engines

SEO is the process of making your website more “friendly” for search engines, which helps them categorize it and display it in relevant search results. Optimizing your site can improve its organic search result ranking, making your business easier to find when potential customers search for products and services related to your business.

Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

Search Engine Visibility

Features

  • Analyze Your site
  • Keyword Generator
  • Track your progress
  • $6.99 a month

Benefits

  • One click submission to Google, Yahoo, Bing, and AOL
  • Easily Submit your web page to 100+ leading seach engines
  • Choose Global or regional submission depending on your service area
  • List Item

No technical skills required. GoDaddy SEV analyzes your site and generates the relevant keywords for search engine submission…automatically. Search Engine Visibility analyzes your website and helps you identify keywords and search terms based on your specific business type. It also recommends other updates that could make your site more search engine-friendly. This smart but easy to use tool walks you step-by-step through the process, and approved changes are published to your site automatically. Adding these important suggestions to your website can increase your rank on search engines, leading to more eyes on your business—and hopefully more customers through your door.

Get Found

Features

  • Fast and Simple
  • one Click
  • Submits to Partners
  • $19.99 a month

Benefits

  • Do it yourself
  • Team of experts
  • Creates Locu Places Page
  • It’s fast, simple, and one page
  • One click to post to search engines, social media, and local sites
  • Helps ensure you appear in the results of WHERE people are searching.
  • Drives traffic to your site/business.
  • Not paying a 24/7 staff to do this, however you do have 24/7 support
  • Ensures you have accurate info out there and all of it is correct and current.
  • This is the only product on the market that does this
  • Local Services have more of a limited partner list

For local Services & Brick and morter

After the sale: Must Verify business by Phone, Email, or Document

Manage Local Listing (Done for you)

Features

  • Fast and Simple
  • one Click
  • Submits to Partners
  • $19.99 a month

Benefits

  • Do it for me
  • Team of experts
  • Creates Locu Places Page
  • It’s fast, simple, and one page
  • One click to post to search engines, social media, and local sites
  • Helps ensure you appear in the results of WHERE people are searching.
  • Drives traffic to your site/business.
  • Not paying a 24/7 staff to do this, however you do have 24/7 support
  • Ensures you have accurate info out there and all of it is correct and current.
  • This is the only product on the market that does this

For local Services & Brick and morter

Local Services have more of a limited partner list

SEO Services

Features

  • Analyze Your site
  • Keyword Generator
  • Track your progress

Benefits

  • One click submission to Google, Yahoo, Bing, and AOL
  • Easily Submit your web page to 100+ leading seach engines
  • Choose Global or regional submission depending on your service area

A lot of SEO companies have a hard time proving what they did with their time and your money. With SEO Services, we hide nothing! We have a reporting dashboard that shows what SEO actions have been done on the account. It also tracks keyword ranking over time and website traffic.

Social Media Management

Features

  • Analyze Your site
  • Keyword Generator
  • Track your progress

Benefits

  • One click submission to Google, Yahoo, Bing, and AOL
  • Easily Submit your web page to 100+ leading seach engines
  • Choose Global or regional submission depending on your service area

Marketing Questions Activity

Read the customer scenarios below. Write 1-2 marketing questions that you can ask to get the conversation going.

Scenario 1

Jesse‘s food truck has been successful in its first two months. Jesse has seen familiar faces at each location he parks. He is concerned that he is not getting as many new customers, or just relying on word-of-mouth. He would like to reach out to a new customer group and see if he can increase his audience.

Are you listed on Major search engines?

Have you analyzed your site for errors or broken links?

 

 

 

Scenario 2

Downton Shabby’s new online store saw a decent first quarter of sales. There are new orders coming in and the vendors have been lining up to add their products to the site. Edith, the owner, wants to continue with the momentum. She wants to hit another level of customer and also have prior customers coming back to the site.

Are you active on Social Media?

Do you have a Subscription based news letter?

Are you linking your blog posts to other relevant sources?

 

 

Scenario 3

Dexter’s home cleaning service is ready to begin marketing the new website and services. Competition is thick in his region and he wants retain customers as well as bring in new ones. Marketing is not really something he has focused on before.

What do you plan to do next to get your name out there?

 

What do you know so far about marketing your business online?

What is your Marketing Budget?

how much time do you have to devote to marketing your business?

are you offering referral incentives?

What are your competitors doing to drive business?

 

 

Troubleshooting Flow

Troubleshooting Flow Step

What’s Included

Where does it fall within the WOW Experience

How can I help

 

i hear ya

 

Engaging with customers

Duplicate issue

 

We’re all human

 

Engaging with customers

Statement of Support

 

I got you!

 

Engaging with customers

Investigation

 

Proper investigation of the issue will lead to customer satisfaction as well as other opportunities.

Test | Using resources | Fix | Resolve | Escalate

 

Channeling relentless advocate

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

Lorem ipsum dolor sit amet, consectetur adipisicing elit. Optio, neque qui velit. Magni dolorum quidem ipsam eligendi, totam, facilis laudantium cum accusamus ullam voluptatibus commodi numquam, error, est. Ea, consequatur.

The big picture

Whats included?

High level, open ended questions

finding the current state and level of satisfaction

uncovering future and personal needs

qualifying the needs for a solution

 

What if we don’t

-Harder to build

-Solutions can come across as a sales pitch

Can result in low sales for agents

 

Reccomend a Solution

_Recommend and structure

-Position features and benefits

-Summarize and check

What if we dont do it

-Lack of trust

-Misunderstandings

-Refunds

 

Keeping it cool

Whats included

-Listen to what customer is saying

Empathize / Acknowledge

Ak questions

‘RE-posiiton,