The Faucet of Knowledge

Hosting Sales and Support Training

Week 2

Button Text
Day 0
Go Daddy Policy
  1. What is GoDaddy’s Dress Code?

 

We are pleased to offer a casual dress code environment.  While our dress code may be casual, we attract some of the brightest minds in the industry.  We value who you are, not what you wear, and want employees to dress comfortably at work.

 

  1. What is the cell phone usage policy during work hours?

Personal cell phone use should be kept to a minimum during work hours.  Calls and text messages should be placed during breaks and away from other co-workers.  We trust that you will still focus on our customers and getting the job done.

 

  1. Does GoDaddy consider freelance website design a conflict of interest?

GoDaddy will not consider freelance website design or webmaster services that you provide outside your employment with GoDaddy as a conflict of interest as long as: (a) you don’t provide any website design services as part of your job at GoDaddy

 

 

  1. What is GoDaddy’s Insider Trading Policy?

GoDaddy Reps also may not trade in the shares of other companies about which they learn material

Any GoDaddy Rep who knowingly trades GoDaddy securities while in possession of material, non-public information or who tips information to others will be subject to appropriate disciplinary action up to and including termination.

No GoDaddy Rep in possession of material, non-public information may trade GoDaddy’s securities

 

  1. What is Personal Time?
  1. Sick time, Jury Duty , bereavement, Vacation
Day 0
The Wow Experience

1.

You had me at hello

    • Hi, it’s a great day in customer care, my name is peter. May I ask who I’m speaking with?
    • “Omar”
    • Okay Omar, What are we going to be working with today?

2.

ENGAGING WITH CUSTOMERS

 

      • Let me make sure I understand,
      • Instill feeling of confidence
      • Show empathy

 

3.Channeling the relentless advocate

 

    • Explore their needs, find out what they need and find a solution
    • Don’t just sell products
    • Be a closer
    • “It says on your site you’ve been in business for 20 years. Since your site is new.. I highly recommend you go with email marketing
    • How much time are you spending on marketing your business?

4.

Success Resolution provided

 

      • Omar, we were able to resolve the issue that you were having by changing the settings on your account.
      • I think its great that you decided to go with email marketing. Can I help you set that up?

 

5.

This is not goodbye

 

    • Recap call
Day 0
Explaining DNS

1.

Entering Domain

2.Check the Cache – the Browsers checks to see if it has this IP address already. If it can’t find it it goes to your ISP to search its cache

 

 

    1. Hunt it down
    2. ISP will start hunting down the IP address | Starts with a root server | Root servers stores all TLDS looking for www.superfunwebsite.com
    3. The root server will send the ISP to a server that hosts .com TLD
    4. (the Building)
      1. The isp then looks through the .com tld servers to find your specific site to pull it up

To the TLD Server

      1. The name Server | the isp has been told where the ip address lives.. The isp can go to that server and get the information. What information does it need? The ISP need the web files that make up the website so it can display in your browser

 

      1. Success – The Name server is the IP it gives it to the ISP which puts it in cache and brings it back to the browser and the browser connects to the ip address. Then the websites files can be accessed.

 

 

A Registrant purchases a domain from a Registrar which is regulated by a registry.

When a registrant purchases a a domain name the Registrar assigns it name servers who then notifies the registry so the the site points to the correct content on the server

Day 0
Go Daddy Policy
  1. What is GoDaddy’s Dress Code?

 

We are pleased to offer a casual dress code environment.  While our dress code may be casual, we attract some of the brightest minds in the industry.  We value who you are, not what you wear, and want employees to dress comfortably at work.

 

  1. What is the cell phone usage policy during work hours?

Personal cell phone use should be kept to a minimum during work hours.  Calls and text messages should be placed during breaks and away from other co-workers.  We trust that you will still focus on our customers and getting the job done.

 

  1. Does GoDaddy consider freelance website design a conflict of interest?

GoDaddy will not consider freelance website design or webmaster services that you provide outside your employment with GoDaddy as a conflict of interest as long as: (a) you don’t provide any website design services as part of your job at GoDaddy

 

 

  1. What is GoDaddy’s Insider Trading Policy?

GoDaddy Reps also may not trade in the shares of other companies about which they learn material

Any GoDaddy Rep who knowingly trades GoDaddy securities while in possession of material, non-public information or who tips information to others will be subject to appropriate disciplinary action up to and including termination.

No GoDaddy Rep in possession of material, non-public information may trade GoDaddy’s securities

 

  1. What is Personal Time?
  1. Sick time, Jury Duty , bereavement, Vacation
Day 0
The Wow Experience

1.

You had me at hello

    • Hi, it’s a great day in customer care, my name is peter. May I ask who I’m speaking with?
    • “Omar”
    • Okay Omar, What are we going to be working with today?

2.

ENGAGING WITH CUSTOMERS

 

      • Let me make sure I understand,
      • Instill feeling of confidence
      • Show empathy

 

3.Channeling the relentless advocate

 

    • Explore their needs, find out what they need and find a solution
    • Don’t just sell products
    • Be a closer
    • “It says on your site you’ve been in business for 20 years. Since your site is new.. I highly recommend you go with email marketing
    • How much time are you spending on marketing your business?

4.

Success Resolution provided

 

      • Omar, we were able to resolve the issue that you were having by changing the settings on your account.
      • I think its great that you decided to go with email marketing. Can I help you set that up?

 

5.

This is not goodbye

 

    • Recap call